Our Terms and Conditions
These Terms and Conditions govern your use of Wildsino Casino, available at wildsino-aud.com and operated by Wildsino N.V. under licence OGL/2023/154/0987 issued by the Curaçao Gaming Control Board. Please read them carefully before you register.
Accepting Our Terms
By registering an account, ticking the acceptance box at signup, or simply placing a bet on our platform, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect the moment your account is created and remains in force for as long as your account stays open.
If any part of these terms is held to be invalid, the remaining provisions continue to apply in full. If you do not accept a provision, your only remedy is to close your account and stop using our platform.
Who May Register
Eligibility
You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to open an account with us. We may request identification documents at any time to confirm your age and identity.
Residents of the following jurisdictions may not hold an account or place wagers: the United States, the United Kingdom, France, the Netherlands, Belgium, Spain, Italy, Portugal, Greece, Sweden, Hungary, Lithuania, Latvia and Estonia. It is your responsibility to check whether online gambling is lawful where you live.
- One account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.
- You must provide accurate, current and complete information during registration and keep it updated.
- As part of our KYC obligations, we verify your identity, proof of address and payment method before your first withdrawal. Verification review takes up to 72 hours.
- You are responsible for keeping your login credentials confidential. All activity under your account is deemed to be yours.
Deposits and Withdrawals
Payment rules
We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Litecoin and Tether. Withdrawals are processed to Visa, Mastercard, bank transfer, MiFinity, MuchBetter, Bitcoin, Tether and Litecoin. We charge no fees on deposits or withdrawals.
The minimum deposit and minimum withdrawal are 20 AUD each. Withdrawals are capped at 5,000 AUD per day and 20,000 AUD per month. E-wallet and crypto withdrawals are completed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 3 business days.
- Funds deposited must originate from a payment method registered in your own name.
- Before your first withdrawal we complete KYC verification; further checks may be triggered by large or unusual transactions.
- Withdrawals must generally be returned via the same method used to deposit, where the method allows it.
- If your account shows no activity for 12 consecutive months we may classify it as dormant and apply an administration fee after giving you 30 days' written notice.
Bonus Rules
General conditions
Bonuses, free spins and promotional offers at Wildsino Casino are governed by these general rules together with the specific terms published with each promotion. Where the two conflict, the specific promotional terms prevail.
Our welcome offer, weekly reload bonuses, weekend cashback, Monday free spins drops and monthly slot tournaments each carry their own qualifying conditions. Read the promotion page before opting in.
- Wagering requirements must be completed within the stated validity period, typically 14 days, or the bonus and any winnings from it are forfeited.
- While a bonus is active, the maximum permitted bet per round is limited; exceeding it may void the bonus and associated winnings.
- Certain games may be excluded from bonus wagering or contribute at a reduced rate. The contribution table on each promotion page is authoritative.
- Bonus funds are not withdrawable and are not real money until wagering is complete.
- One bonus per person, household or shared device. We may withhold or reclaim bonuses where we detect misuse.
Conduct We Prohibit
We reserve the right to suspend, restrict or close your account and withhold balances where we establish, on reasonable evidence, that you have engaged in prohibited conduct. This list is not exhaustive and we update it as new risks emerge.
If we detect fraud, we may report the matter to the relevant authorities and pursue recovery of funds through available legal channels.
- Fraudulent or dishonest play, including exploiting software errors or malfunctioning games.
- Chargebacks or payment disputes raised with your bank or provider after funds have been wagered.
- Multi-accounting or sharing accounts with other persons.
- Bonus abuse, including low-risk wagering patterns designed to clear requirements without genuine risk.
- Collusion with other players or use of prohibited software, bots, scripts or automated tools.
- Accessing our platform from a restricted jurisdiction, including by use of VPN, proxy or similar technology to mask your location.
Limits and Self-Exclusion
Your protections
Gambling should stay a form of entertainment, not a source of harm. You may set daily, weekly or monthly deposit limits, loss limits and session reminders at any time from your account settings, and we will apply them without delay.
You may request self-exclusion for a fixed period or permanently by contacting our support team. During an exclusion we will close your account, return any withdrawable balance and make reasonable efforts to prevent you from opening a new one.
If we notice patterns that suggest gambling-related harm, we will contact you with information about support services. Free, confidential help is available in Australia through Gambling Help Online on 1800 858 858, 24 hours a day.
Closing Accounts and Complaints
You may close your account at any time by contacting our support team via live chat or email at [email protected], available 24/7. We will process the closure and return any withdrawable balance within the standard withdrawal timeframes.
If you have a complaint, contact our support team first. Most matters are resolved at first contact. If you are not satisfied with the outcome, you may escalate the complaint to our management, and we will respond within a reasonable period. These terms are governed by the laws applicable to our licence issued by the Curaçao Gaming Control Board, and disputes not resolved through our complaints procedure may be referred to the relevant authority.
How We Update Terms
We may amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or regulatory conditions. The current version is always published on this page with its effective date.
Material changes will be notified to you by email or an in-platform message at least 7 days before they take effect, unless a shorter period is required by law or by urgent regulatory instruction. Continued use of our platform after the effective date means you accept the amended terms. If you do not agree, you may close your account before that date.
Frequently asked questions
How old do I have to be to play at Wildsino Casino?
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify your age as part of KYC before your first withdrawal.
When can I withdraw my winnings?
After we complete identity, address and payment method verification, which takes up to 72 hours. E-wallet and crypto withdrawals are then processed within 0 to 24 hours; cards and bank transfers take 1 to 3 business days.
Can I hold more than one account?
No. We permit one account per person, household, IP address and payment method. Duplicate accounts may be closed and associated balances forfeited.
Can I cancel a bonus once I have claimed it?
You may ask us to remove an active bonus, but the bonus funds and any winnings earned from them will be forfeited when we do so.
How do I self-exclude?
Contact our support team via live chat or email at [email protected] and tell us the exclusion period you want. We will close your account and return any withdrawable balance.