Our Privacy Policy in Full
This Privacy Policy sets out how we at Wildsino Casino collect, use, store and protect your personal information when you play at wildsino-aud.com. It applies to every registered player and visitor.
Data We Collect
We collect only the information needed to run your account, meet our licence obligations under the Curaçao Gaming Control Board, and keep the site safe. The categories below cover everything we hold.
- Identity data: full name, date of birth, email address, phone number, residential address.
- Verification documents: passport, driver licence or other government ID, proof of address, proof of payment method, collected during KYC before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses claimed, wagering history and game outcomes.
- Technical data: IP address, device type, operating system, browser, and approximate location derived from IP.
- Gameplay behaviour: games played, session length, bets placed, win and loss patterns.
- Marketing preferences: whether you opted in to emails, SMS or bonus offers, and how you interact with them.
How We Use It
We use your data for seven defined purposes, never for anything outside this list. Each purpose ties back to a legal basis described in the next section.
- Creating and administering your player account.
- Verifying your identity and age under our KYC obligations (review up to 72 hours).
- Processing deposits and withdrawals, including checks that funds come from legitimate sources.
- Preventing fraud, bonus abuse, money laundering and account sharing.
- Monitoring for signs of problem gambling so we can act on our responsible-gambling tools, including deposit limits, loss limits and self-exclusion.
- Sending marketing messages where you have given consent, such as our weekly reload bonus 50% up to 300 AUD offers.
- Meeting legal and regulatory obligations, including responding to regulator requests and record-keeping duties.
Legal Bases for Processing
Contract
We process your identity, account and transaction data to perform the contract between us when you register and play. Without this data we cannot open or maintain your account.
Legal obligation
Anti-money-laundering and KYC rules require us to verify your identity and retain transaction records for at least five years. Verification documents and payment records fall under this basis.
Legitimate interest
Fraud prevention, security monitoring, aggregated analytics and responsible-gambling monitoring rely on our legitimate interest in operating a safe, licensed casino. These checks run without consent because they protect you and other players.
Consent
Marketing emails, SMS and personalised offers are sent only where you have opted in. You can withdraw consent at any time through your account settings or by contacting [email protected].
How Long We Keep Data
We retain each category of data only as long as its purpose requires. Regulatory retention periods take priority over shorter internal targets.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of the account, then 5 years after closure |
| KYC verification documents | 5 years after account closure, per AML rules |
| Transaction records | Minimum 5 years, per regulatory requirement |
| Gameplay and betting history | 5 years after account closure |
| Technical and device data | Up to 13 months |
| Marketing preferences | Until you withdraw consent or delete your account |
Who We Share Data With
We never sell your personal data. We share it only with categories of partners who perform a function we cannot do ourselves, each bound by a data-processing agreement.
- Payment processors handling your deposits and withdrawals, including card schemes, e-wallet providers and crypto payment gateways.
- KYC and AML verification providers that confirm your identity documents.
- The Curaçao Gaming Control Board and other regulators, where legally required.
- Analytics and site-performance providers working on our behalf under strict instructions.
- IT and hosting providers that store and secure our systems.
- Professional advisers, such as auditors and lawyers, when needed.
Your Rights Over Data
You control your information. Send any request to [email protected] and we will respond within 30 days. We may ask for ID to confirm you are the account holder before acting.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or out of date.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing at any time via account settings or the unsubscribe link.
- Complain: escalate to the relevant data protection authority if you believe we mishandled your data.
Cookies and Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the site performs. Essential cookies run by default; analytics and marketing cookies are set only with your consent. Full details, including how to change your settings, are in our Cookies Policy.
Security We Apply
All traffic to wildsino-aud.com runs over TLS encryption. Account passwords are hashed, and payment traffic is handled exclusively by certified payment providers with their own encryption standards.
Breach notification
Access to player data is limited to staff who need it for support, payments or compliance, and every access is logged. If a personal data breach occurs that risks your rights, we will notify you and the relevant regulator without undue delay, as our licence and privacy law require.
Contact Our Data Team
Questions about this policy or your data can go to our Data Protection Officer at [email protected], or to [email protected] through 24/7 live chat. We answer every privacy query within 30 days, usually far sooner.
Frequently asked questions
Does Wildsino Casino sell my personal data?
No. We share data only with payment processors, verification providers, regulators and service partners who need it to perform a specific function, always under a data-processing agreement.
How long do you keep my verification documents?
We keep KYC documents for 5 years after your account closes, as anti-money-laundering rules require.
Can I stop marketing emails?
Yes. Withdraw consent any time via your account settings or the unsubscribe link in any email. Marketing data is then deleted or suppressed.
Who do I contact about a privacy request?
Email [email protected] or reach [email protected] on 24/7 live chat. We respond within 30 days.